These Purchase Terms explain what Arrows are, what they cost, how you buy them and what you can and cannot do with them. They form part of our Terms of Service. For getting money back, see the Refund Policy.
1. What Arrows are
Arrows are a prepaid balance inside Cupidera. You buy them once, they sit on your account, and you spend them on the few actions that cost money to deliver. They are a way of paying for those actions — nothing more.
Arrows are not money, electronic money, a payment instrument, a security, a token or a cryptocurrency. They exist only inside Cupidera, only we accept them, and they buy only our own services. They cannot be cashed out, transferred to another member, sold, gifted as a balance, or used anywhere else.
2. What is free, and what costs Arrows
Almost everything is free. Every registered member can browse, search, use advanced and saved searches, view profiles, upload photos, albums, audio and video, use Meet Me, see who viewed them, comment, chat and use Near Me — at no cost.
Arrows are spent only when you reach out:
| Action | Cost | Approximate value |
|---|---|---|
| Sending a message | 25 Arrows | €0.25 |
| Sending a wink | 2 Arrows | €0.02 |
| Sending a virtual gift | from 25 Arrows, depending on the gift | from €0.25 |
Receiving a message, wink or gift is always free. You are never charged for replying to someone, only for sending.
The cost of an action and your current balance are shown in the Service before you confirm it. Prices can change — see section 7 — but never retroactively for Arrows you already bought.
3. The packs
| Pack | Arrows | Price | Value |
|---|---|---|---|
| Starter | 500 | €5 | — |
| Plus | 1,200 | €10 | +20% |
| Popular | 3,250 | €25 | +30% |
| Premium | 7,000 | €50 | +40% |
| Ultimate | 15,000 | €100 | +50% |
“Value” is how many more Arrows per euro you get compared with the Starter pack. All prices are in euro and include VAT where VAT applies; the rate depends on your country of residence in the EU. There are no delivery or handling costs.
There is no subscription and no minimum term. Nothing renews. You are never charged automatically.
4. How an order works
- You pick a pack. Before you confirm, we show the pack name, the number of Arrows and the total price including VAT.
- You tick the box confirming you want the Arrows immediately and that you understand this ends your withdrawal right for that purchase once we supply them. This is a separate tick, not part of accepting these Terms.
- You press the button labelled “Order with obligation to pay”. That creates a binding contract and an obligation to pay.
- You are taken to the payment provider. We never see or store your full card number.
- On success the Arrows appear on your balance and we email you an order confirmation.
You can correct any input error before pressing the order button by going back a step. If a payment fails or is cancelled, no contract is formed and no Arrows are added.
5. Invoices
We issue an invoice for every purchase and make it available under Settings → History. By buying you agree to receive invoices electronically. Invoices carry our company details and registry code and meet Estonian invoicing requirements.
6. Expiry, transfer and account closure
- Arrows do not expire. They stay on your account until you spend them.
- Arrows are personal to your account and cannot be transferred to another member or account.
- If you close your account, any unspent Arrows are lost — so spend them first, or ask us before closing.
- If we close your account for a reason that is not your breach of the Terms, we refund your unspent balance.
- We will never cancel, reduce or devalue an unspent balance you have paid for.
7. Price changes
We may change pack prices or the cost of an action for the future. Any change applies only to purchases and actions made after it takes effect. Arrows already in your balance keep the value they had when you bought them, and we will not increase the cost of an action in a way that retroactively reduces what your existing balance can do without telling you in advance and giving you the option to stop using the Service and ask for your unspent balance back.
8. Misuse
Do not attempt to obtain Arrows other than by buying them — that includes exploiting a bug, reversing a payment after spending, or using another person’s payment method without their permission. Where we find Arrows were obtained this way we may remove them and suspend the account, and we will tell you why and how to challenge it.
9. Questions
Write to support@cupidera.com. We answer within 15 days.
Cupidera OÜ, registry code 17553967, Vesivärava tn 50, Kesklinna linnaosa, Tallinn, Harju maakond 10152, Estonia.